8 Factors Most Affecting Your End User Response Time | NETSCOUT

8 Factors Most Affecting Your End User Response Time

18 de agosto de 2015

Are users satisfied with their experience? Do they complain about slow service and lag time? Does management need to know why additional bandwidth and capacity planning is important? There are many issues that can affect end user experience and response time, and these are the most common and problematic of them all.

More devices on the network naturally consumes more bandwidth, driving down the speed of the network for all users.

1. Number of Machines & Devices on the Network

As the business grows and more computers and devices are added to the network, the bandwidth becomes stretched to capacity, and eventually beyond capacity. This is particularly true in a BYOD workplace, where each worker might use two or three different devices on the network, each taking its share of bandwidth and network capacity.

2. The Type and Health of Those Devices

Computers and mobile devices that are clean and free of bloatware and malware are less hoggish when it comes to network capacity. In an environment where users are uneducated about what apps are safe and how to keep malware, spyware, and adware off their computers and devices, the devices consume more bandwidth.

3. The Types of Network Traffic

Not all of the traffic on a business network is business related. A lot of it is personal in nature. If users are taking advantage of the network for social media, VoIP calling for personal reasons, video streaming, or downloading content for personal reasons, this puts an unnecessary strain on the network resources and slows down the network for all users.

4. The Data Collection Activities on the Network

Many new tools are available to collect data and automate processes. Some of these tools can slow down network activity as the systems seek and collect data. This can include software like ERP, CRM, and software that is designed to evaluate and/or automate operations.

5. The Type of Content Assessed via the Network

What users access via the network makes a significant difference in the amount of capacity needed to accommodate a particular number of users. For example, if users are primarily working with and sharing text documents and spreadsheets, these are lightweight and an ordinary network can handle quite a bit without stressing capacity. Conversely, if users are accessing and sharing heavier content like videos, high-resolution graphics, etc., capacity is consumed rather quickly.

6. The Interdependencies of Apps, Databases, Etc.

Every time one application has to access another application or an application has to access a database, this slows down the network. When an incredibly complex web of apps, software, databases, etc. are at play on a network, it can negatively affect end user experience.

7. Special Projects

When users access the cloud to use applications, software, and databases on the outside, it consumes more network resources than accessing and utilizing on-premises software, consuming more bandwidth in the process.

Special projects like year-end closeout, generating reports, product development, and marketing campaigns can put an unusually high load on the network temporarily, driving down the network performance and affecting end user experience. Most of the time, it is not worth increasing capacity for a short-term project, but if the project is indicative of more growth and expansion in the near future, it might be time to increase capacity to compensate for the additional traffic and workload.

8. Cloud Applications in Use

Unlike software that is installed on computers and devices, cloud-based software and applications use the network resources every time a user uses this product. Cloud-based apps decrease the need for on-premises storage and processing power, but increases the demand on networking resources, thereby affecting end user experience.

Learn more about what is affecting end user experience and how to improve it with the free whitepaper, "Put the Customer First - Managing the User Experience." This free resource is brought to you by NETSCOUT.

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