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UC&C Issues? We Hear You!

When UC&C performance issues come up, user complaints range:

I'm unable to connect
The network's too congested
My calls keep dropping

The benefits of Unified Communication & Collaboration are jeopardized by 38% of the problems being invisible and unresolved.

Even enterprises that have deployed Unified Communications & Collaboration (UC&C) strategically are struggling with day-to-day service assurance, reliability and integration issues.

With 38% of UC&C problems being invisible and unresolved, this compromises IT departments, creates pressure from line-of-business and damages reputation with frustrated employees and customers.

This paper looks at the problems experienced by many organisations and suggests some solutions that are both strategic and operational.

 
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